Politique de remboursement
Last updated: February 15, 2025
At Kitechenly (kitchenlys.com), operated by DIGITAL SCOPE GROUP LTD, we sell digital products (E-Books) delivered electronically.
Please read this policy carefully before making a purchase.
1. Digital Products Only
All of our products are E-Books, delivered in digital format.
No physical items are shipped.
2. No Returns
Since our products are digital, returns are not possible.
Once an E-Book has been purchased and the download link has been provided, the sale is considered final.
3. Refund Policy
We generally do not offer refunds for digital products once the file has been delivered.
Refunds may only be considered in the following limited cases:
You were charged more than once for the same order (duplicate payment).
You did not receive the download link after payment and our support team could not resolve the issue.
The file provided is corrupted or unreadable, and we cannot provide a corrected version.
4. Customer Responsibility
It is your responsibility to ensure that your device is compatible with the E-Book format before purchasing.
We are not responsible for issues related to your device, software, or internet connection that prevent access to the E-Bbook.
5. How to Request Support or a Refund (if eligible)
To request support or inquire about a possible refund under the conditions above, please contact us at:
📧 servicepay02@gmail.com
When contacting us, please include:
Your order number
The email address used for the purchase
A description of the issue
6. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on kitchenlys.com and take effect immediately.
Contact
For any questions about this Refund and Return Policy, please contact:
DIGITAL SCOPE GROUP LTD
📧 Email: servicepay02@gmail.com
📍 Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM